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Possible Downtime - Saturday, January 30, 2010 at 1AM PST

 
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PostPosted: Fri Jan 29, 2010 1:24 pm    Post subject: Possible Downtime - Saturday, January 30, 2010 at 1AM PST This topic is locked you cannot edit posts or make replies Reply with quote

MarquisNet Customers,

MarquisNet takes great pride in ensuring our customers have the latest information in regards to our network and our facilities. This e-mail is to inform you of an Emergency Network Maintenance that will be taking place.

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Date / Time of Maintenance:

DATA CENTER: Las Vegas (LV1)

Start time (local): 1:00 am 1-30-10 (Saturday)
End time (local): 1:30 am 1-30-10 (Saturday)

Reason for Maintenance: A bug has been identified in our routing equipment in the Las Vegas facility that is preventing new ports from being configured for customer use. A new firmware has been supplied by the manufacturer that resolves the issue and it has been tested in our lab. A device reboot is required.

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MarquisNet customers in the Las Vegas area may sustain brief interruptions in service while this maintenance takes place. The interruptions are expected to be less than 5 minutes, as only a device reboot is required.

Customers who utilize network resources from other providers for their connectivity will not be impacted by this maintenance.

Our network operations group closely monitors the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call the MarquisNet customer support line at: 888-xxx-xxxx or mail xxx@marquisnet.com

Thank you for your patience and understanding during this time.

-Engineering
MarquisNet LLC
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