| Quote: |
1:11:03 PM System System
You are now being connected to an agent. Thank you for using Dell Chat
1:11:03 PM System System
Connected with CSS_Shantesha_467741
1:11:14 PM Customer bill gates
ey shany
1:11:43 PM Agent CSS_Shantesha_467741
Thank you for patiently waiting. You have reached Dell Hardware Warranty Chat Support. My name is Shantesha and I will be assisting you today. In order for me to help you, can you provide details about the issue you?re having?
1:12:03 PM Customer bill gates
my keyboard doesn't work
1:12:18 PM Agent CSS_Shantesha_467741
Hi Bill ! How are you doing today ?
1:12:25 PM Customer bill gates
not so goot
1:12:27 PM Customer bill gates
good
1:12:36 PM Customer bill gates
my keyboard doesn't work
1:12:53 PM Agent CSS_Shantesha_467741
I understand you need assistance with your keyboard Bill , and I will be more then happy to assist you today !
1:13:25 PM Customer bill gates
well tap me a big one, how do i fix it
1:14:14 PM Agent CSS_Shantesha_467741
Bill , would you mind if I could have the contact number to reach you if the chat disconnects or drops due to internet issues. If so, then please give me the contact information and a suitable time for me to call back if the issue is not resolved. Thanks alot for being patient.
1:15:15 PM Customer bill gates
ok
1:15:18 PM Customer bill gates
my number is
1:15:37 PM Customer bill gates
347 888 18001
1:16:34 PM Agent CSS_Shantesha_467741
Thank you. I see we?re working on your keyboard today; have you chatted with Dell about this previously?
1:16:42 PM Customer bill gates
no
1:16:48 PM Customer bill gates
im like a virgin at this
1:17:39 PM Agent CSS_Shantesha_467741
Are you chatting about the DIM XPS
listed on your account?
1:17:54 PM Customer bill gates
ye
1:19:09 PM Agent CSS_Shantesha_467741
What problems are you having with the keyboard ?
1:19:19 PM Customer bill gates
buttons dont work
1:20:44 PM Agent CSS_Shantesha_467741
I am sorry the warranty on this system ended on 2003-08-08 .
1:21:04 PM Agent CSS_Shantesha_467741
You will have to contact sales at 1-800-915-3355 or Spare Parts 800-372-3355
1:21:04 PM Agent CSS_Shantesha_467741
.
1:21:10 PM Customer bill gates
no
1:21:20 PM Customer bill gates
but you must help me
1:21:37 PM Customer bill gates
where can i get a brand new waranty?
1:21:54 PM Agent CSS_Shantesha_467741
Sales .
1:22:13 PM Customer bill gates
can i talk to the supervisor on the floor
1:22:33 PM Customer bill gates
prefferably SUP_AMIT
1:22:54 PM Agent CSS_Shantesha_467741
About your warranty ?
1:23:08 PM Customer bill gates
no
1:23:13 PM Customer bill gates
about you
1:23:59 PM Agent CSS_Shantesha_467741
Bill, I understand your frustration. I will contact my supervisor now and momentarily they will be joining in our efforts to resolve this issue. While we?re waiting, if you give me an opportunity, I feel as though we can work through some steps that will make progress as well.
1:24:13 PM Customer bill gates
ok
1:25:19 PM Agent CSS_Shantesha_467741
Bill may I have the service code number on this system ?
1:25:57 PM Customer bill gates
1270001
1:26:59 PM Agent CSS_Shantesha_467741
The express service code would be listed by the service tag number .
1:27:18 PM Customer bill gates
hm give me a second
1:27:32 PM Customer bill gates
anyway where is the supervisor
1:27:38 PM Customer bill gates
we seem to go of topic
1:28:09 PM Agent CSS_Shantesha_467741
Sure , take your time !
1:28:49 PM Customer bill gates
k
1:28:52 PM Customer bill gates
i will
1:29:39 PM Agent CSS_Shantesha_467741
=)
1:29:52 PM Customer bill gates
i dont apreciate sarcasm
1:29:57 PM Customer bill gates
and i dont think =)
1:30:02 PM Customer bill gates
is proffesional
1:31:13 PM Customer bill gates
WHERE IS THE SUPERVISOR
1:31:19 PM Agent CSS_Shantesha_467741
Sorry .
1:31:37 PM Agent CSS_Shantesha_467741
Bill, I understand your frustration. I will contact my supervisor now and momentarily they will be joining in our efforts to resolve this issue. While we?re waiting, if you give me an opportunity, I feel as though we can work through some steps that will make progress as well.
1:31:56 PM Customer bill gates
DID I ASK YOU TO SAY SORRY I CLEARLY SAID I WANA TALK TO SUPERVISOR I DONT WANA HEAR NO SORRY
1:32:01 PM Customer bill gates
SORRY IS NOT GOOD ENOUGH
1:33:52 PM Customer bill gates
ME SPEAK TO SUPERVISOR NOW!!
1:34:19 PM Agent CSS_Shantesha_467741
My supervisor is about to join in now .
1:34:29 PM System System
You are now being connected to an agent. Thank you for using Dell Chat
1:34:44 PM Agent CSS_Eric _465170
Hi, Bill. How can I assist you?
1:35:58 PM Customer bill gates
YE
1:36:03 PM Customer bill gates
well
1:36:10 PM Customer bill gates
CSS_Shantesha_467741
1:36:15 PM Customer bill gates
called me a bitch
1:37:59 PM Agent CSS_Eric _465170
Bill I have read over the chat and she has not said anything like that. She has been very nice to you. Bill we are going to disconnect the chat.
1:39:04 PM Agent CSS_Eric _465170
What would you like help with?
1:40:01 PM Customer bill gates
she definatly did
1:43:14 PM Agent CSS_Eric _465170
Sorry, Bill she did not say anything like that. Is there anything else we can do for you before the chat ends?
1:44:40 PM Customer bill gates
ok
1:45:25 PM Agent CSS_Eric _465170
Also, Bill I see that you are using one of the same IP address as someone that has been doing prank chats today. I would have hate to have to notify the authorities about the harrassment that has been coming from this Ip address.
1:46:55 PM Customer bill gates
u joshin
1:46:56 PM Customer bill gates
my
1:47:04 PM Customer bill gates
cookin my gritz
1:47:24 PM Customer bill gates
oh my
1:47:26 PM Customer bill gates
i fixed it
1:47:29 PM Customer bill gates
dam
1:47:31 PM Customer bill gates
later
1:47:34 PM Agent CSS_Eric _465170
Well I hope you have a good day.
1:47:35 PM Customer bill gates
my keyboard works
1:47:40 PM Customer bill gates
i love babe
1:47:41 PM System System
CSS_Eric _465170 has left this session!
1:47:41 PM System System
The session has ended! |
Animate Dreams - Wed Mar 26, 2008 3:18 pm
Post subject:
lolol, the first one was too long, but I read this one. I love things like 'notify the authorities'. I mean, what are they gonna do? Call the police "dude this guy was pickin on me on internet"?
hellzlaker - Wed Mar 26, 2008 5:33 pm
Post subject:
i know lol i cant even get in trouble since u dont need to sign up and accept terms or anything, its like a crappy chatroom..
Samapico - Wed Mar 26, 2008 6:56 pm
Post subject:
call the authorities... rofl.. they could just block your IP 