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11:23:54 AM System System
Connected with Rahul_158456
11:23:54 AM Agent Rahul_158456
Thank you for contacting Dell Technical Support. My name is Rahul and my rep ID is 158456. How may I assist you today?
11:24:03 AM Customer Mike Hunt
Hi Rahul
11:24:12 AM Customer Mike Hunt
My name Mike Hunt
11:24:19 AM Customer Mike Hunt
Can you help me?
11:24:39 AM Agent Rahul_158456
Could you please elaborate on the issue you are facing with your system?
11:24:46 AM Customer Mike Hunt
well
11:24:51 AM Customer Mike Hunt
the thing is
11:25:10 AM Customer Mike Hunt
i was watchin a dvd movie
11:25:16 AM Customer Mike Hunt
on my computer
11:25:54 AM Agent Rahul_158456
Okay.
11:26:13 AM Customer Mike Hunt
(dont know if it makes a differentce what movie i was watching, but i was watching Rocky Never Dies)
11:26:52 AM Customer Mike Hunt
and while was watchin this vivid porno, sound dissapears
11:27:12 AM Customer Mike Hunt
and i couldnt watch the movie any more
11:27:15 AM Customer Mike Hunt
so
11:27:27 AM Customer Mike Hunt
can you tell me how to get back sound
11:27:44 AM Agent Rahul_158456
I?ll be glad to assist you. Please give me 2 to 3 minutes to pull up your account information.
11:27:59 AM Agent Rahul_158456
In the meantime, may I have your telephone number, along with the area code to update our records?
11:28:07 AM Customer Mike Hunt
ok <3 <3 <==8
11:28:18 AM Customer Mike Hunt
wait
11:28:24 AM Customer Mike Hunt
i gotta get my cell
11:28:54 AM Customer Mike Hunt
7329852371
11:29:09 AM Agent Rahul_158456
Thank you for the information.
11:29:51 AM Agent Rahul_158456
You are using Dimension 8200 with Windows XP home installed on it. Am I correct?
11:30:01 AM Customer Mike Hunt
hmm i think
11:30:03 AM Customer Mike Hunt
not sure
11:30:06 AM Customer Mike Hunt
maybe
11:30:17 AM Customer Mike Hunt
how am i supposed to know this?
11:30:17 AM Agent Rahul_158456
Could you provide me the name of the owner of the system, phone# and the shipping address given at the time of system purchase?
11:30:29 AM Customer Mike Hunt
nope
11:30:40 AM Customer Mike Hunt
i bought it from a friend
11:30:47 AM Customer Mike Hunt
6 years ago
11:30:49 AM Customer Mike Hunt
2002
11:30:57 AM Customer Mike Hunt
september 11th
11:31:00 AM Agent Rahul_158456
The model number of the system would be written on the power button of the system tower.
11:31:48 AM Customer Mike Hunt
ohh it says its an alienware ALX 500
11:32:10 AM Customer Mike Hunt
its a green sticker right?
11:32:37 AM Agent Rahul_158456
It is not a sticker.
11:32:57 AM Agent Rahul_158456
It is printed on the power button.
11:33:01 AM Customer Mike Hunt
uhm on mine their is a sticker under button
11:33:03 AM Customer Mike Hunt
its green
11:33:19 AM Customer Mike Hunt
and on top of power button
11:33:27 AM Customer Mike Hunt
it says dimensiion
11:33:40 AM Customer Mike Hunt
i think i got the limited edition
11:34:05 AM Agent Rahul_158456
Mike, according to the order details of 5qq9v11 service tag, there was no DVD drive shipped with the system.
11:34:27 AM Agent Rahul_158456
I would also like to inform you that the hardware warranty of your system expired on 7th September, 2006.
11:34:37 AM Customer Mike Hunt
i got 3 DVDs
11:34:40 AM Customer Mike Hunt
drives
11:34:59 AM Customer Mike Hunt
one of them is outside a USB drive
11:35:15 AM Agent Rahul_158456
According to the order details, only one CD drive was shipped and no DVD drive was shipped with the system.
11:35:36 AM Customer Mike Hunt
how much you want to bet i got 3 DVD drives?
11:36:35 AM Agent Rahul_158456
I am looking at the order details of this system. Could you please confirm the service tag and the name of the original owner of the system which was given at the time of system purchase?
11:36:58 AM Customer Mike Hunt
5qq9v11
11:37:16 AM Customer Mike Hunt
the original owner was
11:37:22 AM Customer Mike Hunt
hmm let me think
11:38:02 AM Customer Mike Hunt
i think it was Garry B or Harry B cant remember the lastname
11:38:06 AM Customer Mike Hunt
first name
11:38:24 AM Customer Mike Hunt
lastname is bawls
11:38:30 AM Agent Rahul_158456
These are not the correct details.
11:38:41 AM Customer Mike Hunt
how much you want to bet
11:38:55 AM Customer Mike Hunt
can you tell me the correct details?
11:39:36 AM Customer Mike Hunt
yo
11:39:37 AM Agent Rahul_158456
Mike, according to the details of 5qq9v11 service tag, the details are different from what you are giving.
11:40:11 AM Customer Mike Hunt
can the real details i got this mad long so cant remember
11:40:49 AM Customer Mike Hunt
can i get the real details*?
11:41:11 AM Customer Mike Hunt
by the way hows the weather where you live?
11:41:40 AM Customer Mike Hunt
rainy drowzy and all kinds of doodley down south
11:42:00 AM System System
You are now being connected to an agent. Thank you for using Dell Chat
11:42:10 AM Agent Sup_Amit_106089
Hi Mike ,this is Amit, the supervisor here.
11:42:20 AM Customer Mike Hunt
hi amit?
11:42:25 AM Agent Sup_Amit_106089
I see that you have issue with the DVD drive on your system, right?
11:42:29 AM Customer Mike Hunt
no
11:42:30 AM Customer Mike Hunt
no
11:42:42 AM Customer Mike Hunt
rahul got everything wrong
11:42:52 AM Customer Mike Hunt
do i have to retype everything?
11:43:10 AM Agent Sup_Amit_106089
Mike, let me check the conversation.
11:43:44 AM Customer Mike Hunt
good mr lazzy rahul cant cant even help me
11:44:21 AM Agent Sup_Amit_106089
Mike, So you dont get sound on your system when you play dvds on the computer, right?
11:44:41 AM Customer Mike Hunt
ye and u think thats bad? I cant even listen to CDs!
11:45:06 AM Agent Sup_Amit_106089
Ok, what about the music from hard disk drive ?
11:45:58 AM Customer Mike Hunt
i have no music on my hardiscs
11:46:12 AM Agent Sup_Amit_106089
Ok
11:46:24 AM Agent Sup_Amit_106089
Does your computer play music when you turn it on?
11:46:40 AM Customer Mike Hunt
i have it on arbums that i righteously bought at a store, bacause i support the players
11:46:42 AM Customer Mike Hunt
no
11:47:02 AM Agent Sup_Amit_106089
Mike, did you order this computer directly from Dell?
11:47:07 AM Customer Mike Hunt
sure
11:47:41 AM Agent Sup_Amit_106089
May I have the express service code of this system so that we can remotely assist you to fix this issue?
11:47:52 AM Customer Mike Hunt
no are serious?
11:48:01 AM Customer Mike Hunt
no are you serious*
11:48:08 AM Customer Mike Hunt
why would i do that
11:48:19 AM Customer Mike Hunt
you will give me viruses
11:49:14 AM Agent Sup_Amit_106089
You can trust us. Still if you don't want us to remotely access your system then please confirm the system which you have so that we can give you the steps to fix it.
11:49:42 AM Customer Mike Hunt
i have a dell Alienware ALX 500
11:50:31 AM Agent Sup_Amit_106089
Ok.
11:51:06 AM Agent Sup_Amit_106089
Mike if this is the case then please call Dell Alienware Technical Support 1-866-502-7536.
11:51:30 AM Customer Mike Hunt
? can i speak to the manager?
11:52:01 AM Agent Sup_Amit_106089
Mike, I am the Supervisor on the floor.
11:52:07 AM Customer Mike Hunt
so
11:52:23 AM Customer Mike Hunt
is that a high position
11:52:32 AM Customer Mike Hunt
i want to talk to manager now!
11:52:46 AM Customer Mike Hunt
i have a serious problem here
11:53:02 AM Customer Mike Hunt
can't even get customer support
11:54:00 AM Agent Sup_Amit_106089
Mike, I understand your concern however you need to understand that for Dell Alienware we have a separate department and they are trained to fix all the technical issues related to Dell Alienware systems.
11:54:14 AM Customer Mike Hunt
i bet gateway has better support
11:54:30 AM Customer Mike Hunt
does alienware dell have chat?
11:55:03 AM Customer Mike Hunt
i dont want to waste my minutes
11:55:26 AM Agent Sup_Amit_106089
I apologize, they dont have chat support. You can however call them on the given phone number.
11:55:33 AM Customer Mike Hunt
well
11:55:35 AM Customer Mike Hunt
the thing is
11:55:40 AM Customer Mike Hunt
i dont waste my minutes
11:55:49 AM Customer Mike Hunt
how about you call them for me please?
11:56:32 AM Customer Mike Hunt
you know if i would be rich enough to waste minutes on technical support i would probably buy a gateway
11:57:24 AM Customer Mike Hunt
did you leave me hanging here?
11:57:51 AM Agent Sup_Amit_106089
Mike, we want to get your issue fixed however you need to call them to get it fixed.
11:58:42 AM Customer Mike Hunt
how about you'll pay for my phone bill because i cant waste minutes
11:58:52 AM Customer Mike Hunt
also is accer part of dell?
11:59:06 AM Agent Sup_Amit_106089
Mike, this is a toll free number.
12:00:41 PM Customer Mike Hunt
oh yea one time i called a "toll free" hotline 1-800-537-5633 and i had 10$ extra on my phone bill thats a "toll free" number
12:02:08 PM Customer Mike Hunt
can you tell me where is the report button
12:02:17 PM Customer Mike Hunt
or customer complaint button
12:02:23 PM Customer Mike Hunt
i dont appriciate it at all
12:02:51 PM Agent Sup_Amit_106089
Being a consumer myself I can understand your concern.
12:03:11 PM Customer Mike Hunt
i bet you a gateway not a dell
12:03:21 PM Customer Mike Hunt
heard they are up to 30 times faster
12:03:39 PM Customer Mike Hunt
especially the gateway XPS
12:03:54 PM Customer Mike Hunt
it even supports optimum online boost
12:04:05 PM Agent Sup_Amit_106089
Mike, the Dell systems are comparable with any other systems.
12:04:11 PM Customer Mike Hunt
why?
12:04:35 PM System System
Rahul_158456 has left this session!
12:04:50 PM Customer Mike Hunt
omg
12:04:54 PM Customer Mike Hunt
rahul left
12:05:11 PM Agent Sup_Amit_106089
Dell provides the systems with latest technology and different departments for specialized support.
12:05:54 PM Customer Mike Hunt
ok can you say it in simpler terms? i dont understand that techicnical doodley
12:07:06 PM Agent Sup_Amit_106089
Mike, Dell has entire range of systems which meet the requirement of different customers. And we have technical support department which cater the need of different type of systems.
12:07:21 PM Customer Mike Hunt
hm?
12:07:55 PM Customer Mike Hunt
also can you tell me where is the report button it seems you are going off topic
12:08:26 PM Agent Sup_Amit_106089
Mike, there is as such no report button on this chat window.
12:08:39 PM Customer Mike Hunt
what about a complaint button
12:09:17 PM Customer Mike Hunt
you dont have to lie to me im not going to write a complaint on you i just want to report rahul for bad support
12:09:51 PM Agent Sup_Amit_106089
Mike, I apologize for the bad experience you had on the chat.
12:10:27 PM Customer Mike Hunt
can you fire rahul then? i bet there is lots of complaints on him already
12:11:06 PM Agent Sup_Amit_106089
I appreciate your feedback. We will work on it to improve the services.
12:11:25 PM Customer Mike Hunt
so you will you fire him?
12:11:56 PM Agent Sup_Amit_106089
Mike, we will provide him feedback so that he does not repeat this kind of mistake again.
12:12:18 PM Customer Mike Hunt
i think thats a bit linient on him
12:13:06 PM Agent Sup_Amit_106089
Ok
12:13:27 PM Customer Mike Hunt
so will you fire him
12:14:04 PM Customer Mike Hunt
?
12:14:37 PM Agent Sup_Amit_106089
Mike, we take your feedback, its for the management to decide the course of action.
12:14:46 PM Customer Mike Hunt
18882543625
12:14:50 PM Customer Mike Hunt
yo amit
12:14:54 PM Customer Mike Hunt
i got the numba
12:15:15 PM Customer Mike Hunt
hello you there?
12:15:27 PM Customer Mike Hunt
i got some crucial infromation for you
12:15:46 PM Customer Mike Hunt
did you hang up ?
12:16:27 PM Agent Sup_Amit_106089
Mike, if its an Alienware system then you need to contact the given number. I apologize, we dont have access to the configuration.
12:16:39 PM Customer Mike Hunt
no listen
12:16:43 PM Customer Mike Hunt
im not saying that
12:16:58 PM Customer Mike Hunt
are u listening amit?
12:17:07 PM Agent Sup_Amit_106089
Yes
12:17:11 PM Customer Mike Hunt
ok
12:17:17 PM Customer Mike Hunt
i call alien ware number
12:17:19 PM Customer Mike Hunt
then
12:17:27 PM Customer Mike Hunt
they told me that
12:17:51 PM Customer Mike Hunt
there is
12:18:03 PM Customer Mike Hunt
an ALien ware ALX department
12:18:04 PM Customer Mike Hunt
ok
12:18:08 PM Customer Mike Hunt
you got it?
12:18:20 PM Customer Mike Hunt
I'm just trying to help you
12:18:26 PM Agent Sup_Amit_106089
Yes
12:18:28 PM Customer Mike Hunt
so rahul doesnt make the same mistake
12:18:37 PM Agent Sup_Amit_106089
Thank you.
12:19:01 PM Customer Mike Hunt
you welcome but i think ur too linient on rahul
12:19:32 PM Agent Sup_Amit_106089
Mike, its the management which will take action. I appreciate your feedback.
12:19:49 PM Customer Mike Hunt
and DELL ALX department is number is 18882543625 write down
12:20:12 PM Agent Sup_Amit_106089
Ok. Thank you so much.
12:20:35 PM Customer Mike Hunt
do you have MSN messenger
12:21:26 PM Customer Mike Hunt
did you hang up
12:21:38 PM Customer Mike Hunt
?
12:21:42 PM Agent Sup_Amit_106089
No, I am still with you.
12:22:15 PM Customer Mike Hunt
do you have msn messenger?
12:22:32 PM Agent Sup_Amit_106089
No, its netagent
12:22:46 PM Customer Mike Hunt
what does netagent mean?
12:23:08 PM Agent Sup_Amit_106089
Its different type of messenger.
12:23:33 PM Agent Sup_Amit_106089
Is there any other DELL hardware related issue that I may assist you with?
12:24:09 PM Customer Mike Hunt
yes
12:24:21 PM Customer Mike Hunt
i have no sound comming out of speakers
12:24:38 PM Customer Mike Hunt
also where can i get this netagent?
12:25:28 PM Agent Sup_Amit_106089
Is that from Dell system or from Alienware system?
12:25:56 PM Customer Mike Hunt
dell
12:26:22 PM Customer Mike Hunt
can you tell me where i can get the netagent program?
12:26:43 PM Agent Sup_Amit_106089
You need to purchase it.
12:27:12 PM Customer Mike Hunt
can u send it to me? since i bought a dell from you
12:27:38 PM Agent Sup_Amit_106089
Its not from Dell so you need to purchase it. Its a royalty software.
12:28:49 PM Customer Mike Hunt
oh is there a way to get it for free know what i mean *wink wink
12:29:26 PM Customer Mike Hunt
like maybe you send by mail the netagent CD to me?
12:29:33 PM Agent Sup_Amit_106089
No, it cant be obtained for free.
12:30:03 PM Agent Sup_Amit_106089
I apologize, since its not from Dell so we wont be able to send you the CDs.
12:30:41 PM Customer Mike Hunt
no no no ur going to the wrong direction oh no no i was saying can you PERSONALLY send it to me?
12:30:57 PM Customer Mike Hunt
me and you are friends right?
12:31:38 PM Agent Sup_Amit_106089
Mike, this is a professional chat, and I wont be able to send you the cds, I apologize for it.
12:32:08 PM Customer Mike Hunt
wa wa wa
12:33:33 PM Agent Sup_Amit_106089
Mike, please contact the Alienware support number to get the issue fixed.
12:33:47 PM Customer Mike Hunt
ok can you not hang up on me
12:34:16 PM Customer Mike Hunt
I will be back in 2 and a half hours
12:34:26 PM Customer Mike Hunt
i need to buy a cable for my zune
12:34:41 PM Customer Mike Hunt
and il buy netagent so me and you can chat all say
12:34:44 PM Customer Mike Hunt
day*
12:34:58 PM Agent Sup_Amit_106089
You can contact sales department by calling them on 1800 915 3355 and order the cable.
12:35:19 PM Customer Mike Hunt
zune cable?
12:35:54 PM Agent Sup_Amit_106089
Yes, you can check with them.
12:36:19 PM Customer Mike Hunt
wow your actually nice allot better then rahul
12:36:42 PM Agent Sup_Amit_106089
Thank you so much.
12:37:00 PM Customer Mike Hunt
you deserve to get moved up the president of DELL(R) company
12:37:09 PM Agent Sup_Amit_106089
It was a pleasure assisting you. We have included your Case Number # 190596347 to reference our interaction today.
12:37:31 PM Customer Mike Hunt
wait
12:38:11 PM Customer Mike Hunt
does that meaan you reported us?
12:38:34 PM Agent Sup_Amit_106089
We have logged this interaction.
12:38:45 PM Customer Mike Hunt
does that mean rahul gets fired?
12:39:19 PM Agent Sup_Amit_106089
I apologize, it wont be appropriate for me to comment on it.
12:39:35 PM Customer Mike Hunt
? what does that mean?
12:40:54 PM Agent Sup_Amit_106089
Mike, if you have any technical issue would be happy to assist you with it.
12:41:15 PM Customer Mike Hunt
i have a problem with speakers
12:42:09 PM Customer Mike Hunt
yo g staka
12:42:21 PM Customer Mike Hunt
i gota big pra wid my speakaz
12:43:09 PM Agent Sup_Amit_106089
That is a Alienware system and for that you need to contact the given number.
12:43:23 PM Customer Mike Hunt
no no i have another computer
12:43:45 PM Customer Mike Hunt
wut u think i just got the alien ware
12:43:50 PM Customer Mike Hunt
you im a dell fan
12:44:02 PM Customer Mike Hunt
i have every single dell out
12:44:19 PM Agent Sup_Amit_106089
Please provide me with the service tag number of the system.
12:44:43 PM Customer Mike Hunt
ok i got the XPSTM M1730
12:44:54 PM Agent Sup_Amit_106089
Ok
12:45:44 PM Customer Mike Hunt
i also just now purchased a InspironTM 1525
15.4" HD Widescreen
12:46:17 PM Agent Sup_Amit_106089
Please provide me with the service tag number so that I can assist you.
12:46:39 PM Customer Mike Hunt
i think its
12:46:52 PM Customer Mike Hunt
f4km3
12:47:22 PM Agent Sup_Amit_106089
Please check at the bottom of your system.
12:48:03 PM Customer Mike Hunt
oh at te bottom it says p3n1s
12:48:26 PM Customer Mike Hunt
did u get that
12:48:27 PM Customer Mike Hunt
?
12:48:37 PM Customer Mike Hunt
my tag is p3n1s
12:49:07 PM Agent Sup_Amit_106089
It would be a 7 digit alpha numeric character set.
12:50:22 PM Customer Mike Hunt
its b1gd1ck in that case
12:51:06 PM Customer Mike Hunt
did you get that
12:51:17 PM Agent Sup_Amit_106089
Its not correct.
12:51:47 PM Customer Mike Hunt
WHAT YOU MEAN!!!?!?! cheack it again im positive it says b1gd1ck litterally
12:52:32 PM Customer Mike Hunt
hello
12:52:39 PM Customer Mike Hunt
please tell me where is a report button
12:53:02 PM Agent Sup_Amit_106089
You can call 1800 624 9897 in case if you need to file a complaint.
12:53:26 PM Customer Mike Hunt
ok im calling rite now in this case il waste my minutes
12:53:59 PM Customer Mike Hunt
whats your cell?
12:54:27 PM Customer Mike Hunt
i really don't want to report raul but i have no choice
12:54:38 PM Customer Mike Hunt
you have been a gret help so far
12:54:54 PM Customer Mike Hunt
did young up
12:55:09 PM Customer Mike Hunt
just for your information this convesiation is being recorded
12:55:30 PM Agent Sup_Amit_106089
Yes, we keep a log of all the interactions.
12:55:37 PM Customer Mike Hunt
OMFG i beat the 3rd gym in pokemon diamond
12:55:53 PM Customer Mike Hunt
amit did i ask you? if you keep a log?
12:55:58 PM Customer Mike Hunt
did i ask you?
12:56:06 PM Customer Mike Hunt
please answer my question
12:56:52 PM Agent Sup_Amit_106089
It was just to inform you. We will send this log through email to you. I may not be able to provide you with my Cell number.
12:57:06 PM Customer Mike Hunt
wait
12:57:09 PM Customer Mike Hunt
but i think
12:57:21 PM Customer Mike Hunt
i gave you the wrong email
12:57:32 PM Customer Mike Hunt
what email did i give you by anychance
12:58:12 PM Customer Mike Hunt
excuse me?
12:58:32 PM Agent Sup_Amit_106089
mh@hot.com
12:58:44 PM Customer Mike Hunt
oh no no
12:58:56 PM Customer Mike Hunt
thats my email sorry i misspelled it a bit
12:58:59 PM Customer Mike Hunt
my email is
12:59:02 PM Agent Sup_Amit_106089
Ok
12:59:03 PM Customer Mike Hunt
write it down
1:01:06 PM Agent Sup_Amit_106089
I have not received a response in over few minutes. To ensure that I have addressed all your questions or concerns, please respond within the next minute to allow me to continue our chat.
1:01:21 PM Customer Mike Hunt
hold your horses
1:01:37 PM Customer Mike Hunt
im thinking of an email i shoudl giv eyour
1:01:55 PM Customer Mike Hunt
dont want u to spam it
1:02:00 PM Customer Mike Hunt
anyways its
1:02:13 PM Customer Mike Hunt
barmitzwasucksdick@hotmail.com
1:02:17 PM Customer Mike Hunt
bamm rite there
1:02:23 PM Customer Mike Hunt
rite that sucker up
1:02:41 PM Customer Mike Hunt
did u write it down
1:02:50 PM Agent Sup_Amit_106089
Yes, Thank you
1:03:07 PM Agent Sup_Amit_106089
It was a pleasure assisting you. We have included your Case Number # 190596347 to reference our interaction today.
1:03:12 PM System System
Sup_Amit_106089 has left this session!
1:03:12 PM System System
The session has ended!